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SMS Terms & Conditions

Text messaging from River City Comprehensive Counseling Services.

Last Updated: 9/16/2026

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from River City Comprehensive Counseling Services. This includes SMS messages for conversations (external), conversations (between employees). Message frequency varies. Message and data rates may apply. See privacy policy at https://rivercityccs.com/privacy-policy/. Message HELP for help. Reply STOP to any message to opt out.

Summary of Terms

1. Consent to Receive Messages

By giving us your mobile number on a web form, on an intake or consent document, in person, or through another medium, you agree to receive SMS text messages from River City Comprehensive Counseling Services at that number. Consent to receive text messages is not a condition of receiving any service from us.

2. Types of Messages You May Receive

  • Conversations (external): two-way messages between our staff and clients, prospective clients, referral sources, and others who contact us.
  • Conversations (between employees): internal operational messages between River City staff.
  • Appointment reminders, scheduling changes, and intake follow-up.
  • Service updates, office closures, and other account notifications.

We do not send marketing or promotional text messages, and our messages carry no more detail about your care than is needed to confirm an appointment or continue a conversation you started.

3. Message Frequency

Messaging frequency may vary. How often you hear from us depends on the conversation you are having with our staff and on the appointments or services tied to your number.

4. Message and Data Rates

Message and data rates may apply. Any charges are billed by, and payable to, your mobile service provider. We do not charge for text messages.

5. Opting Out

To opt out at any time, text STOP. You will receive one confirmation message, and we will send no further texts to that number. You may also ask any staff member to remove your number or call us at 804-230-0999. Opting out of text messages does not end your services with us and does not stop other contact, such as phone calls or mail.

6. Getting Help

For assistance, text HELP or visit our website at rivercityccs.com. You can also reach us by phone at 804-230-0999.

7. Delivery and Carriers

Message delivery depends on your mobile carrier and your device. Carriers are not liable for delayed or undelivered messages, and we cannot guarantee that every message will be delivered.

8. Privacy and Terms of Service

Visit https://rivercityccs.com/privacy-policy/ for privacy policy and https://rivercityccs.com/sms-terms/ for Terms of Service. Mobile information collected for text messaging is used only to deliver the messages described above. We do not sell personal information, and we do not share mobile opt-in data or consent with third parties for their own marketing.

9. Text Messaging Is Not for Emergencies

Text messages are not monitored around the clock and must never be used to report an emergency or a crisis. If you or someone you know is in crisis, call or text 988(Suicide & Crisis Lifeline) or the SAMHSA National Helpline at 1-800-662-4357. For medical emergencies, call 911.

10. Changes to These Terms

We may update these SMS Terms & Conditions from time to time. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have questions about these SMS Terms & Conditions, please contact us:
Phone: 804-230-0999